Support

Our Sea · Last updated 29 October 2026

Something not working, or a question about Our Sea? Write to support@harunyazgan.com and a person will answer, usually within a few days. It helps to mention your phone model and what you were doing when it happened.

Signing in

I forgot my password

On the email sign-in screen, tap Forgot password? and enter your address. We email you a code that works once and stops working after 30 minutes. If it doesn't arrive, check your spam folder, then ask for a new one.

I signed up with Apple or Google

Use the same button again — Sign in with Apple or Sign in with Google. Those accounts have no Our Sea password, so there is nothing to reset.

Your partner

How do we share one sea?

One of you taps Invite your partner and sends the link or the code. The other opens the link, or taps Join with code and types it in. From then on you both see and add to the same sea.

Our Sea Premium

What does it include, and do we both need it?

Premium removes the limits on memories, date plans and wishes and unlocks every frame and decoration. One subscription covers both partners in a sea.

How do I cancel or change my plan?

Subscriptions are billed by Apple or Google Play, so they are managed there. In the app, go to Settings and tap Manage Subscription. On an iPhone you can also open Settings → your name → Subscriptions; on Android, the Play Store app → Payments & subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge.

I paid but Premium isn't showing

Open the Premium screen and tap Restore purchases, signed in to the same Apple or Google account you paid with. If it still doesn't appear, email us with the date of the purchase.

Refunds

Apple and Google handle refunds, not us: request one at reportaproblem.apple.com for App Store purchases, or through Google Play's order history for Play purchases.

Your data

Can I get a copy of everything?

Yes. In Settings, tap Export our sea to save everything as a file you can keep.

How do I delete my account?

In Settings, tap Delete Account (no app? see here). Your account and the data in it are deleted from our servers. Deleting the account does not cancel a subscription — cancel that in the App Store or Google Play first. What we keep and for how long is in the Privacy Policy.

Türkiye: KVKK

The information notice under KVKK Article 10 is the KVKK Aydınlatma Metni (in English), which also says how to make a request under Article 11.

Report content or a copyright problem

If something stored in Our Sea infringes your copyright or another right of yours, or is unlawful, write to support@harunyazgan.com with who you are, the work or right concerned, and what the content is and how you came across it. We remove content a notice shows to be infringing or unlawful; what to include and what happens next is in the Terms of Use.

Provider information

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